What are the qualifications of LifeLine Counselors?

 

All LifeLine counselors are faith-based, licensed professional therapists with a masters or doctoral degree. All have at least fifteen years experience counseling individuals, couples and families. Staff counselors serve the program on a full-time basis.

 

Will everything I say be confidential?

 

The identity of clients and the material they share is held is strictest confidence. The only exceptions are those required by law. Examples of such exceptions are where the counselor believes there is a threat of harm to self of others or in situations involving abuse of a child of dependent adult.

 

Are there fees or charges for counseling services?

 

Clients typically pay a fee for counseling services. Our office will file insurance and actual out-of-pocket expense varies depending on your insurance coverage. Clients may be required to pay a copay or deductible costs. LifeLine counselors are in-network for most insurance companies. When the counselor is in-network for your insurance company, fees are typically discounted as part of the contractual agreement with the insurance payer. For your convenience, we accept Mastercard and Visa. Those with limited financial resources may be eligible for fee assistance.

 

How long do counseling sessions usually last?

 

Counseling sessions typically last 50-60 minutes.

 

What can I expect in the first session?

 

The first session usually begins with discussion of any questions you may have about LifeLine Counseling Center or the therapy process. Your counselor will always be sensitive to your personal needs and level of comfort dealing with emotional issues. He or she may spend time seeking a clear understanding of what you want to work on in therapy. In order to address factors that may impact your therapy goals, the counseling session may involve discussison about personal history and life experiences related to the areas of concern. The counselor generally ends the first session by identifying some specific goals for future sessions and discussing work you can do between sessions.

 

How many counseling sessions will I need?

 

This depends on your particular situation. The number of sessions necessary to address the presenting issue is situation specific and varies according to severity and duration. For many, 6 to 12 sessions are sufficient. For those presenting concerns with a long or comlex history, more sessions may be necessary to find workable solutions.

 

How do I make the first contact?

 

Call LifeLine Counseling Center at (865) 981-7400. You can leave a message on our confidential voice mail and one of our LifeLine counselors will return your call. You will always have the opportunity to talk briefly with a LifeLine counselor prior to your visit. He or she can answer any questions you have about fees or insurance.